C

Customer Centricity

Royal Caribbean: così ha messo in pratica il platform thinking

case study

Usare il platform thinking per rispondere alle esigenze dei clienti: il caso Royal Caribbean

14 Lug 2025

di Tommaso Buganza e Daniel Trabucchi

<img width="768" height="432" src="https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-768x432.jpg" class="card-responsive-img fit-img" alt="Come cambiano le assicurazioni" decoding="async" srcset="https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-768x432.jpg 768w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-1280x720.jpg 1280w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-1920x1080.jpg 1920w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-156x88.jpg 156w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-1536x863.jpg 1536w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-2048x1151.jpg 2048w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-640x360.jpg 640w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-1024x575.jpg 1024w, https://www.economyup.it/wp-content/uploads/2025/06/shutterstock_1538300342-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Insurtech Day
Come cambia l'assicurazione con il cliente al centro: investimenti, trend e settori in ascesa
26 Giu 2025
di Simone Ranucci Brandimarte
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<img width="768" height="432" src="https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-768x432.jpg" class="card-responsive-img fit-img" alt="customer experience: Concetto di esperienza del cliente, migliore valutazione di servizi eccellenti per la soddisfazione presente a mano del cliente premendo cinque stelle" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-768x432.jpg 768w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-1280x720.jpg 1280w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-156x88.jpg 156w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-1536x864.jpg 1536w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-640x360.jpg 640w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-1024x576.jpg 1024w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience-lq.jpg 30w, https://img.economyup.it/wp-content/uploads/2023/09/customer-experience.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

POINT OF VIEW: SAP
L’evoluzione della customer experience: sfide e tecnologie per un approccio omnicanale
20 Set 2023
di Carmelo Greco
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<img width="768" height="432" src="https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-768x432.jpg" class="card-responsive-img fit-img" alt="Customer Experience: smile composto da gruppo di persone" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-768x432.jpg 768w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-1280x720.jpg 1280w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-156x88.jpg 156w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-1536x864.jpg 1536w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-640x360.jpg 640w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-1024x576.jpg 1024w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience-lq.jpg 30w, https://img.economyup.it/wp-content/uploads/2022/09/Customer-Experience.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

POINT OF VIEW: SAP
Customer Experience: come l’esperienza del consumatore diventa protagonista
12 Set 2022
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<img width="768" height="1151" src="https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-768x1151.jpg" class="card-responsive-img fit-img" alt="mobilità intelligente" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-768x1151.jpg 768w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-481x720.jpg 481w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-721x1080.jpg 721w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-1025x1536.jpg 1025w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-1367x2048.jpg 1367w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-59x88.jpg 59w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-513x768.jpg 513w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-scaled-lq.jpg 30w, https://img.economyup.it/wp-content/uploads/2022/04/Aldo-Agostinelli-scaled.jpg 1709w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

INNOVAZIONE & MOBILITÀ
Anche vendere il biglietto di un museo sarà un servizio di mobilità intelligente
11 Apr 2022
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<img width="768" height="444" src="https://img.economyup.it/wp-content/uploads/2021/04/moto-in-autostrada-2-768x444.jpg" class="card-responsive-img fit-img" alt="Mobilità, lavorare sulle community: la promozione Telepass per i motociclisti" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/2021/04/moto-in-autostrada-2-768x444.jpg 768w, https://img.economyup.it/wp-content/uploads/2021/04/moto-in-autostrada-2-152x88.jpg 152w, https://img.economyup.it/wp-content/uploads/2021/04/moto-in-autostrada-2-1024x592.jpg 1024w, https://img.economyup.it/wp-content/uploads/2021/04/moto-in-autostrada-2-lq.jpg 30w, https://img.economyup.it/wp-content/uploads/2021/04/moto-in-autostrada-2.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

PAGAMENTI DIGITALI
Mobilità, lavorare sulle community: la promozione Telepass per i motociclisti
23 Apr 2021
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<img width="768" height="419" src="https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-768x419.jpg" class="card-responsive-img fit-img" alt="contact-center-cloud" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-768x419.jpg 768w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-1280x698.jpg 1280w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-1920x1047.jpg 1920w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-1536x838.jpg 1536w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-156x85.jpg 156w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-1024x559.jpg 1024w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok-lq.jpg 30w, https://img.economyup.it/wp-content/uploads/2020/11/contact-center-in-cloud-ok.jpg 1980w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

CUSTOMER EXPERIENCE
Service Center: una vista a 360° del cliente per aumentare efficienza e garantire una CX di qualità
18 Nov 2020
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<img width="768" height="512" src="https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-768x512.jpg" class="card-responsive-img fit-img" alt="Coronavirus, dall&#039;emergenza più smart working e un nuovo servizio per i clienti" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-768x512.jpg 768w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-1080x720.jpg 1080w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-1620x1080.jpg 1620w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-1536x1024.jpg 1536w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-2048x1365.jpg 2048w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-132x88.jpg 132w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-1024x683.jpg 1024w, https://img.economyup.it/wp-content/uploads/2020/03/austin-distel-744oGeqpxPQ-unsplash-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

L'ESPERIENZA
Coronavirus, dall'emergenza più smart working e un nuovo servizio per i clienti
02 Mar 2020
di Piergiorgio Grossi
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<img width="420" height="320" src="https://img.economyup.it/wp-content/uploads/sites/4/2017/06/20093943/food-tech-160524160714.jpg" class="card-responsive-img fit-img" alt="food-tech-160524160714" decoding="async" srcset="https://img.economyup.it/wp-content/uploads/sites/4/2017/06/20093943/food-tech-160524160714.jpg 420w, https://img.economyup.it/wp-content/uploads/sites/4/2017/06/20093943/food-tech-160524160714.jpg 300w" sizes="(max-width: 420px) 100vw, 420px" data-eio="l" />

IL PUNTO
Food, la trasformazione di un’industria strategica del Made in Italy fra innovazione e sostenibilità
26 Feb 2020
di Giovanni Iozzia
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